Refund policy

Refund & Return Policy

Nishae’s House of Crochet

At Nishae’s House of Crochet, every handmade item is created with care and attention to detail. Because our products are handmade in limited quantities, all sales are considered final.

Please review this policy carefully before placing your order.

1. All Sales Are Final

We do not accept returns or offer refunds or exchanges for reasons including, but not limited to:

Change of mind or personal preference.
Ordering the wrong color, style, or size.
Items not meeting personal expectations when the product matches its description.
Incorrect shipping addresses provided by the customer.
Delays caused by the shipping carrier after the order has been shipped.
Sale, promotional, or discounted items.

Please review all product descriptions, photos, sizing information, and other details before completing your purchase.

2. Damaged, Defective, or Incorrect Items

We take pride in the quality of our work. If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us within 48 hours of delivery at houseofcrochet@outlook.com.

Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable.

We will review your request and determine an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, repair, or refund.

Contacting us within 48 hours helps us investigate promptly. This reporting window does not eliminate any rights you may have under applicable law.

3. Order Cancellations and Changes

Because many of our items are handmade and inventory is limited, we begin preparing orders as promptly as possible.

Please contact us immediately if you need to request a change or cancellation. Once an order has entered processing or production, we cannot guarantee that changes or cancellations will be possible.

Nothing in this policy limits any cancellation or refund rights required by applicable law.

4. Shipping and Delivery

Customers are responsible for providing accurate shipping information at checkout.

Once an order has been shipped, delivery times may be affected by the shipping carrier or circumstances outside our control. Please contact us if your package is delayed, lost, or arrives damaged so we can help determine the appropriate next steps.

If we cannot ship your order within the applicable promised timeframe, we will provide the options and refunds required by law.

5. Refund Processing

Approved refunds will be issued to the original payment method unless another method is permitted by applicable law. Processing times may vary depending on your payment provider.